1200 W. Washington Street

Phoenix, AZ 85007-2927

 

Phoenix Office: (602) 542-4251

 

Tucson Office: (520) 628-6550

 

Toll Free In-State Only:

1-(800) 222-7000

 

Email: UtilitiesDiv@azcc.gov

*PLEASE NOTE * 
The use of inappropriate or threatening language when submitting a complaint to the above email may result in your comments not being docketed and no action taken regarding your comments

 

Small Water Ombudsman Office

Mission Statement:  To assist small water companies in interpreting and navigating the Corporation Commission rate case, financing and compliance processes, and to help small water companies in the evaluation of long term infrastructure and acquisition planning.

Small Water Ombudsman Office Function:  To educate, provide guidance and assistance regarding recordkeeping, assembly of information for rate case and financing applications and to provide technical review of water system needs and compliance requirements for safe, effective small water company operation and maintenance.

Some of the ways the ACC Ombudsman Office can assist you include:

  • ACC/ADEQ/ADWR compliance issues
  • Filing a rate or financing application
  • Identifying and recommending corrective action for engineering issues
  • Planning of long-term infrastructure needs
  • Billing and operational improvements

Ombudsman Program Overview (Presentation)

Helpful Links:

Applications and Forms

Resources

Arizona Department of Environmental Quality (ADEQ) http://www.azdeq.gov/

Arizona Department of Water Resources (ADWR) http://www.azwater.gov/AzDWR/

Arizona Water Resources (AWA) http://www.azwater.org/

Rural Water Association of Arizona (RWAA) http://www.rwaa.info/

Training

Environmental Finance Center (EFC) https://efc.sog.unc.edu/project/utility-financial-tools

Presentations:
Accrual vs. Cash Accounting
Accounting 101
Following NARUC Uniform System of Accounts
Rate Base

Videos:
Accrual vs. Cash Accounting
Accounting 101
Following NARUC Uniform System of Accounts
Rate Base

Funding

Water Infrastructure Finance Authority of Arizona (WIFA) http://www.azwifa.gov/

Rural Water Infrastructure Committee (RWIC) http://www.rwic.net/

Resource Matrix

Call or email the ACC Small Water Ombudsman Office for more information.

(602) 542-2556

accombuds@azcc.gov

Stay Connected


Check here to sign up for Consumer Alerts from the Corporation Division. To receive alerts for your business register at eCorp.azcc.gov.Please call 602-542-3026 with questions for the Corporations Division.

Check here to sign up for Notices and Agendas for Commission Meetings, Hearings and Appearances. Have questions about Notices and Agendas, click here for contact information.

Check here to receive the latest Commission News Releases and information. Please call 602-542-0728 with any questions.

Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007

 

Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007

 

Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701