Investor Complaints

If you have questions or concerns about an investment opportunity or investment professionals, please reach out to the Securities Division. If you have a complaint, please submit a complaint form.

What the Securities Division Can Do for Investors

Review your complaint form for violations, then
- Conduct an investigation.
- May bring a regulatory action based on the results of the investigation.
If necessary, refer your complaint to the appropriate agency.

What the Securities Division Cannot Do for Investors

Give you specific legal advice.
Recover money on your behalf.
Refer you to a particular attorney or investment firm.

What Information Should I Include in My Complaint?

The more information you provide, the more likely the Securities Division will be able to promptly decide how to proceed. The following information is critical to investigate the subject of your complaint:
Names, addresses, telephone numbers, and other identifying information for any person or company mentioned in your complaint.
Details of any transaction or activity you think violates the Arizona Securities or Investment Management Acts. Present the events in the order in which they happened, using dates whenever possible.
Copies of documents listed above, including email correspondence, relating to the transaction that is the subject of your complaint.
Signed declaration as to the truth and accuracy of your complaint.

If You Want to File a Complaint

The more details you share, the faster the Securities Division can review your complaint. Please include:

Names, addresses, phone numbers, and other contact details for all individuals and companies involved.
A clear description of what happened in order with dates, if possible.
Copies of any related documents, emails or texts.
Signed statement confirming your complaint is accurate.

You can file a complaint with the Securities Division by U.S. mail, email, or facsimile.

Online. Complete the Investor Complaint Form online.

By Mail. Download the form. Send the completed form and supporting documents to:

Complaints-Securities Division
Arizona Corporation Commission
1300 W. Washington St., 3rd Fl.
Phoenix, AZ 85007

By Email. You may email your completed form and supporting documents to the Securities Division.

By Facsimile. You may fax your completed complaint form and supporting documents to the Securities Division at 602-714-8120.

Please contact the Securities Division with any questions.

Settling a Dispute with a Securities Dealer or Salesman

Option 1: Work Directly with the Dealer.
If you have a dispute with a securities dealer or professional, first try to resolve it directly with them. If that doesn't help, contact their supervisor or the firms compliance department.

Option 2: Use Arbitration or Mediation.
Check your account agreement to see how disputes must be handled. Most agreements require arbitration instead of going to court. Learn more about how to prevent and settle a dispute with an securities professional or dealer by reading FINRA's Investor Guide to Preventing and Settling Industry Disputes or visiting www.finra.org.

Remember, you can still file a complaint with the Securities Division, even if you use arbitration.

Questions? Contact the Registration and Compliance Duty Officer for assistance.