1200 W. Washington Street
Phoenix, AZ 85007-2927
Phoenix Office: (602) 542-4251
Tucson Office: (520) 628-6550
Toll Free In-State Only:
An area code is the first three digits of your telephone number. For example, in Arizona, 480 is an area code. Area codes were first developed in the late 1940s in order to meet the post-World War II surge in demand for telephone service. There are 792 area codes. A prefix is the three digits of your telephone number that follow the area code. A prefix can begin with any number other than 0 or 1 and cannot end with 11 (as in 911 or 411 – as these are reserved for special uses). There are 10,000 possible combinations for the final four numbers (all the possible combinations from 0000 to 9999). A nationwide map of area codes is located at the following web address: https://nationalnanpa.com/area_code_maps/ac_map_static.html.
Who oversees the assignment of area codes?
The North American Numbering Plan Administrator (NANPA) tracks the consumption of telephone numbers and assigns new area codes as necessary.
988 PREFIX CONVERSION TO 10-DIGIT LOCAL DIALING
FOR THE ARIZONA 480, 520, AND 928 AREA CODES
What is 10-digit dialing?
Ten-digit dialing simply means that instead of dialing 7-digits of a telephone number, you will need to dial all 10-digits of the number in order to complete a local call. In other words, you will need to start including the area code when you dial a local call.
Who will this affect?
This will affect customers in the 480, 520 and 928 area codes. This will not affect any other customers in any other of the Arizona area codes.
Why is this change going into effect?
On July 16, 2020, the Federal Communications Commission approved the designation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline. This requires all telecommunications carriers and service providers to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline (1-800-273-8255 / 1-800-273 (TALK)).
Why does this only affect the 480, 520 and 928 area codes?
Only these three Arizona area codes are affected because it is only these three area codes that include a 988 prefix. For example, while there are 480-988-####s, there are not 623-988-####s. So if 10-digit dialing were not put into place, someone dialing a 7-digit 988 number will be connected immediately to the National Suicide Prevention Lifeline as soon as they dial 988, when all they may have really wanted to do was call their neighbor.
I’m a customer in one of these area codes. When do I have to start dialing all 10 digits?
Beginning April 24, 2021, you should start dialing 10-digits (area code + telephone number) for all local calls. If you forget and dial just 7-digits, your call will still be completed.
Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the 7-digit telephone number.
Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention Lifeline.
What will *not* change?
• Your telephone number, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You will continue to dial 1+ the area code + telephone number for all long-distance calls.
• Callers will still be expected to dial a prefix (such as “9”) when dialing from a multi-line telephone system (i.e., in a hotel, office building, etc.) as required.
• You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing the 3-digit code.
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255) even after the 988 code is in effect.
I still have questions. Who can I contact?
If you have any questions regarding this information, please call your local telephone service provider for more information. They are responsible for ensuring this dialing change goes into place. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.
IMPLEMENTATION OF A NEW AREA CODE
Will Arizona ever need new area codes?
Occasionally an area code runs out of available telephone number prefixes. Competition and new telecommunications service providers entering the market increase the demand for available numbers. In addition, the rapid proliferation of cellular phones and Internet-based telecommunications services is accelerating the use or consumption of these numbers.. All of these factors can mean that there will be fewer and fewer numbers available.
Why can't you assign the new area codes to pagers, faxes and cell phones?
The Federal Communications Commission (FCC) will not allow a specific area code to be assigned to pagers, cellular telephones and faxes. FCC rules prohibit the assignment of telephone numbers based solely on a group's specific type of telecommunications service or the use of a particular technology.
Who decides which areas receive the new area code?
The Arizona Corporation Commission (ACC) makes the final decision. NANPA notifies the telecommunications industry when a particular area code is projected to run out of prefixes. Telecommunications service providers begin meeting to identify possible solutions to the problem. The industry then brings their recommendations to the ACC.
So, what are the options?
There are two options for implementing a new area code: a geographic split or an overlay.
What is a geographic split?
A geographic split essentially draws a line through an existing area code and assigns a new area code to customers on one side of the line. The other side of the line would retain their existing area code. This requires many customers to change their telephone numbers and distribute the new telephone number to all their contacts.
Businesses will have to reprint stationery, business cards, brochures, checks and other printed materials. Residential consumers will need to alert their friends, family, and businesses they use to let them know the new area code.
What is an overlay?
An overlay adds a new area code to an existing geographic region. This means that two area codes will work in the same general area. New customers would be assigned the new area code. In some circumstances, customers may be able to choose between the old area code and the new one.
How are customers affected by an overlay?
All existing telephone numbers will remain the same. Businesses don't have to reprint their stationery, business cards, and brochures unless they are adding a new public telephone number. Adding an overlay code means that you will need to dial all ten digits of the telephone number to complete a local call. The ten digits include the area code plus the 7-digit number.
Will I be charged toll rates for calls to the new area code?
No, not if the call was a local call before the new area code was introduced. Calls that are toll calls now would remain toll calls. For example, calls from Tucson to Phoenix would still be toll calls. By law, call rates cannot be increased solely as a result of an area code split.
Will I have to change the way I dial emergency, directory assistance or long-distance numbers?
Emergency dialing and directory assistance would not be affected. You would simply dial 911 or 411 as usual. You would still dial 1 + area code + seven-digit number to complete a long-distance call. Cell phones require ten digit dialing.
How is a new area code implemented?
Implementing a new area code involves two steps designed to familiarize telephone users with the change. The introductory period is called "Permissive Dialing" which begins with the introduction of the new code and lasts several months.
What are some of the pros and cons of a geographic split?
Pro: Ten-digit dialing is necessary when calling another area code or when making a toll call.
Pro: Area codes have a geographic identity. People can get an idea of where a business or individual is located by looking at their area code.
Con: Existing telephone numbers change -- approximately half of the people have to change their telephone numbers. Each time there is a geographic split, businesses have to pay to reprint all of their literature, promotional items, stationery and business cards to include the new number.
Con: As more and more numbers are used up and as the state continues to grow, the "slicing and dicing" of a specific area will continue. Geographic splits are not long-term solutions and future area code relief must be undertaken. For example, the Chicago metro area used to be served by just the 312 area code. Now they have this arrangement:
What are the pros and cons of an overlay plan?
Pro: Only new customers or businesses or individuals requesting new lines get the new area code. All existing telephone numbers remain the same. No one has to incur the costs of changing their printed material.
Pro: An overlay may be a long-term solution since an overlay would be used in future numbering exhausts. New area codes are simply placed over the affected area with each impending exhaust.
Con: People have to get used to dialing all 10 digits all of the time. The exception is when you dial special use numbers like 911 for emergencies or 411 for directory assistance -- these do not require an area code.
Con: Businesses and individuals will need to reprogram certain phone systems, burglar alarm systems and other equipment to accommodate 10-digit dialing. Businesses and individuals may have more than one area code for their lines.
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