1200 W. Washington Street

Phoenix, AZ 85007-2927


Phoenix Office: (602) 542-4251


Tucson Office: (520) 628-6550


Toll Free In-State Only:

1-(800) 222-7000


Email: UtilitiesDiv@azcc.gov

The use of inappropriate or threatening language when submitting a complaint to the above email may result in your comments not being docketed and no action taken regarding your comments


Frequently Asked Questions

From billing or deposit issues to questions about gas rates, issues associated with the natural gas and propane industry can be extensive as well as confusing. The following is a list of the most frequently asked questions gas customers in Arizona have concerning their gas service.

What are all these charges on my bill?

What does the company need from me to start service?

Do I have to give my social security number?

Can a company require a deposit?

Are the deposit limits controlled?

When is my deposit refunded?

Can a utility company require a deposit from an established customer?

How often will I be billed?

When is my utility bill due?

How are gas rates set?

Can the utility company disconnect my service?

I'm concerned that I won't be able to pay my entire bill this month. Are payment plans available?

How much notice does the gas company have to give before disconnecting service?

Can the gas company disconnect my service on a weekend or holiday?

What if I can't pay my bill?

Are there any financial assistance programs?

Are there any programs that provide financial assistance on deposits?

How does the gas company know how much gas I've used?

How do I read my meter?

How can I find out if my meter is accurate?

We were notified that our water or sewer company wants to change their rates. How can I have input on this?

Purchased Gas Adjustor (PGA) What is the Purchased Gas Adjustor (PGA) & How Does It Work?

Stay Connected

Check here to sign up for Consumer Alerts from the Corporation Division. To receive alerts for your business register at eCorp.azcc.gov.Please call 602-542-3026 with questions for the Corporations Division.

Check here to sign up for Notices and Agendas for Commission Meetings, Hearings and Appearances. Have questions about Notices and Agendas, click here for contact information.

Check here to receive the latest Commission News Releases and information. Please call 602-542-0728 with any questions.

Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007


Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007


Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701