1200 W. Washington Street

Phoenix, AZ 85007-2927

 

Phoenix Office: (602) 542-4251

 

Tucson Office: (520) 628-6550

 

Toll Free In-State Only:

1-(800) 222-7000

Frequently Asked Questions

From billing or deposit issues to questions about gas rates, issues associated with the natural gas and propane industry can be extensive as well as confusing. The following is a list of the most frequently asked questions gas customers in Arizona have concerning their gas service.


What are all these charges on my bill?


What does the company need from me to start service?


Do I have to give my social security number?


Can a company require a deposit?


Are the deposit limits controlled?


When is my deposit refunded?


Can a utility company require a deposit from an established customer?


How often will I be billed?


When is my utility bill due?


How are gas rates set?


Can the utility company disconnect my service?


I'm concerned that I won't be able to pay my entire bill this month. Are payment plans available?


How much notice does the gas company have to give before disconnecting service?


Can the gas company disconnect my service on a weekend or holiday?


What if I can't pay my bill?


Are there any financial assistance programs?


Are there any programs that provide financial assistance on deposits?


How does the gas company know how much gas I've used?


How do I read my meter?


How can I find out if my meter is accurate?


We were notified that our water or sewer company wants to change their rates. How can I have input on this?


Purchased Gas Adjustor (PGA) What is the Purchased Gas Adjustor (PGA) & How Does It Work?

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Arizona Corporation Commission

1200 W. Washington Street

Phoenix, AZ 85007

 

Corporations Division

1300 W. Washington Street

Phoenix, AZ 85007

 

Tucson Office (Walk-ins only)

400 W. Congress Street

Tucson, AZ 85701